Awaz Labs sells the Awaz packages covered by this policy.
1. How a package is delivered
- A package is a digital service. Nothing is shipped, so there is nothing to return.
- Delivery time: a package is switched on as soon as the payment is confirmed, usually within a few minutes. If a payment is held for checking, it can take up to 72 hours.
- The package is switched on for the Awaz account of the mobile number or Google email you gave. Log in to the app with that account and use the Refresh control while online; the package then opens.
2. When we refund
- You were charged, but the package could not be switched on and we could not fix it: a full refund.
- You were charged more than once for one order: the extra amount.
- You were charged more than the announced price: the extra amount.
- If we stop the service or permanently remove part of a package during a paid term, we refund the unused days pro rata.
3. If you change your mind
- Ask within 72 hours (3 days) of the time of payment and we refund in full. You need not give a reason.
- This is available once per account.
- After 72 hours there is no refund for a change of mind, and no refund for unused days.
4. When we do not refund
In the cases of section 2 we always refund. Apart from those, we do not refund:
- After the package has ended.
- If you delete your account yourself: a running package ends with the account, and there is no refund for unused days. Within 72 hours of the payment you can still ask under section 3.
- If an exam date changes or an exam is postponed.
5. If you bought for the wrong account
Tell us the order number. After checking, we move the package to the right account.
6. How to ask
- Email support@awaz.fyi or call +880 1345-579642.
- Give the order number, the mobile number or email the package was bought for, and the payment method.
- We answer within 72 hours.
7. Timing and method
- Once a refund is approved we start it within one working day. In total the money reaches your account within 7 to 10 working days.
- The money goes back through the payment method you used. We do not refund in cash or through another method.
- When an order is refunded, its package ends.
8. Complaints and contact
Awaz Labs, 9th Floor, Grameen Telecom Bhaban, Zoo Road, Mirpur, Dhaka - 1216, Bangladesh. Phone +880 1345-579642. Email support@awaz.fyi. Trade licence TRAD/DNCC/007197/2025.
Last updated: 2 October 2026